NIRIN 2020 SHOP, Frequently Asked Questions

Biennale of Sydney Online Shop | Frequently Asked Questions

What are my shipping options?

We accept orders from Australian and international customers. All items will be shipped within 3business days (excluding public holidays) of receiving your order.

We do not express post parcels.

Parcels sent within Australia generally take 3-5 business days to arrive. These parcels are all sentusing registered post. If your parcel has not arrived within 7-10 working days, please contact us

All international post is sent air mail and normally takes 1-3 weeks (please allow extra time duringpeak holiday periods).

For more information, please read our shop Terms and Conditions.

Do you accept orders from international customers?

Yes! As of 19 May 2020, international orders are processed directly online by the customer. International shipping rates are quantity based.

For more information, please read our shop Terms and Conditions.

What payment options do you accept?

We accept online payments via most credit and debit card types.

What payment options do you accept?

All items will be shipped within 3 business days (excluding public holidays) of receiving your order.
PLEASE NOTE: due to COVID-19 we are experiencing some delays with the fulfilment and shipment of orders.

Can I have my parcel Express Posted?

No. We only process standard shipments. Parcels sent within Australia generally take 3-5 business days to arrive. These parcels are all sent using registered post. If your parcel has not arrived within 7-10 working days, please contact us.

All international post is sent air mail and normally takes 1-3 weeks (please allow extra time during peak holiday periods).

How do I cancel or change my order?

To cancel your order, please contact the Biennale of Sydney immediately. Orders cannot be cancelled once the items have been shipped.

What is your returns and refund policy?

Please read our Terms and Conditions for full details on returns and refunds.

I still have more questions, how can I contact the Biennale?

Send an email to art@biennaleofsydney.com.au to contact the Biennale of Sydney and we willrespond to your enquiry as soon as possible.